Frequently Asked Questions
Everything you need to know about our premium New Zealand honey.
What makes Manuka honey different from regular honey?
Manuka honey is unique to New Zealand and contains high levels of Methylglyoxal (MGO), a compound responsible for its unique antibacterial and wellness properties not found in standard honey.
How do I understand the UMF and MGO ratings?
UMF (Unique Manuka Factor) and MGO are grading systems that measure the purity and potency of the honey. Higher numbers indicate a higher concentration of the beneficial compounds found in the Manuka flower.
Do you offer international shipping?
Yes, we ship our 100% Pure New Zealand Honey worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Is your honey raw and unpasteurized?
Absolutely. We use a cold-extraction process to ensure our honey remains raw, preserving all natural enzymes, nutrients, and the authentic flavor profile of the hive.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened jars. If your order arrives damaged or if there is an error with your shipment, please contact us within 14 days for a replacement or refund.
How should I store my honey?
To maintain its consistency and quality, store your honey in a cool, dry place away from direct sunlight. There is no need to refrigerate it, as honey is a natural preservative.