Returns & Exchanges
At 100% Pure New Zealand Honey, we take pride in the quality of our premium mānuka honey. If your order arrives damaged or if you are unsatisfied with your purchase, we are committed to making it right.
Contact Support
Email our customer care team within 14 days of receiving your order, providing your order number and a brief explanation of the issue.
Provide Evidence
For items damaged during transit, please attach clear photographs of the packaging and the product seals to your email for our review.
Receive Authorization
Once approved, we will provide you with a return authorization number and the specific shipping address for our quality control facility.
Refund or Replacement
Upon receiving the returned honey, we will process a full refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing